But to be clear, this is not a software issue, and it cannot be fixed by increasing the RAM of your computer, or upgrading to a newer operating system. ![]() If your computer isn't capable of running the background, the Zoom app will tell you. The easiest way to work this out is to open Zoom and try to run a virtual background. We appreciate that is a lot to take onboard. Virtual backgrounds are only available on a few recent iOS devices, including the iPhone 8 and X onwards, all versions of the iPad Pro, and the fifth-generation regular iPad (from 2017) or newer. The higher-end quad-core i5 and i7 options will work, however. Unfortunately, this means even the latest Air, which only launched in February 2020, cannot run Zoom virtual backgrounds with its base-spec, dual-core i3 processor. This means that most modern Macs can run Zoom virtual backgrounds, but this does not include dual-core, i5 versions of the MacBook and MacBook Air. To find out what processor your Mac has, click on the Apple icon in the top-left corner, then click on About This Mac.
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